Terms of service

Acceptance of these terms

These terms of service form a binding agreement between you and SDEN AI LLC. They apply when you browse this website, create an account, use one of our AI tools, subscribe to our emails, or buy anything from us.

You accept them by browsing the website, and expressly by ticking the acceptance box shown at sign-up and at checkout. If you do not accept them, do not use the website and do not place an order.

If you are accepting on behalf of a company or other organisation, you confirm that you have the authority to bind it, and "you" means that organisation.

Who we are

SDEN AI LLC is a limited liability company formed under the laws of the State of Delaware, United States, under file number 10671566, with its registered office at 254 Chapman Rd, Ste 208 #28196, Newark, DE 19702, United States. Our D-U-N-S number is 149910863.

You can reach us at info@sden.ai for any question about these terms, and at security@sden.ai to report a security issue.

Eligibility

You must be at least 18 years old and legally able to enter into a contract to use this website or to buy from us. Our products are not directed at children, and we do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, write to info@sden.ai and we will delete it.

You confirm that you are not located in, and are not a national or resident of, a country or territory subject to comprehensive United States sanctions, and that you do not appear on any United States, European Union or United Nations restricted-party list. We may refuse or cancel an order on that basis.

Your account

Some parts of the service require an account. We use passwordless sign-in: an emailed link, or your Google or Apple account. That means the security of your SDEN account depends on the security of your mailbox or of your identity provider, so keep those protected.

You are responsible for what happens under your account. Tell us promptly at info@sden.ai if you believe it has been used without your permission.

You may close your account at any time by writing to info@sden.ai. We describe how we handle your data on closure in our privacy policy.

The website and the AI tools

We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the website and the free AI tools for your own internal or personal purposes, subject to these terms.

The website and the tools are provided as they are and as they are available. We aim to keep them running but we do not guarantee uninterrupted access, and we may change, suspend, limit or withdraw any part of them, including a free tool, at any time.

A free tool is offered without a service level and without a support commitment. We may apply rate limits and usage limits, and we may withdraw access if a tool is being used in a way that degrades it for others.

AI output: what it is and what it is not

Our tools and our deliverables use artificial intelligence, including large language models supplied by third parties. AI output is probabilistic. It can be incomplete, out of date, or confidently wrong, and the same question can produce different answers.

AI output is provided for information only. It is not legal, financial, tax, accounting, medical, or other professional advice, and it is not a substitute for advice from a qualified professional who knows your situation. An AI readiness score, a security scan result, an audit report, or a strategy document produced by our tools is an input to your judgement, not a decision.

You are responsible for reviewing AI output before you rely on it, publish it, or act on it, and for any consequence of doing so. Do not submit information to our tools that you are not permitted to disclose to a third-party AI provider. Our privacy policy names the providers we use.

Purchases, prices and taxes

Products and courses shown on the website are an invitation to buy, not an offer. A contract is formed when we confirm your order, which normally happens automatically once payment is authorised.

Prices are stated at checkout. Some pages display an approximate price in your local currency for convenience; the currency actually charged is the one shown in the payment step, and we do not convert amounts ourselves. Your bank or card issuer may apply its own conversion and fees.

Prices are exclusive of any sales tax, value added tax, goods and services tax, or similar tax unless we state otherwise. Where we are required to collect such a tax, it is added and shown before you pay. If you are a business buying from within the European Union and you give us a valid VAT identification number, the reverse charge applies where the law provides for it, and you account for the tax in your own country.

Payments are processed by Stripe. Card details are entered directly with Stripe and do not reach our servers. If a payment fails or is reversed, we may suspend access to what it paid for until it is settled.

Where you buy a subscription, it renews for successive periods until you cancel. You can cancel at any time with effect from the end of the current period. We tell you the price and the billing period before you subscribe, and we give you notice before any price change takes effect.

Refunds, cancellation and the right of withdrawal

Our refund and cancellation policy is part of these terms and sets out when you can cancel and when you are entitled to a refund.

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a distance purchase without giving a reason. For digital content and digital services supplied immediately, that right is lost once supply has begun with your express consent and your acknowledgement that you lose it, which is why we ask you to confirm both at checkout. The refund policy explains this in full.

Services engagements

Consulting, audit, build and run, and training engagements are governed by a separate signed agreement and its statement of work, not by these terms. Where the two conflict on an engagement, the signed agreement prevails for that engagement.

Nothing on this website, including a price indication, a proposal page, or an estimate produced by a tool, is by itself a binding offer to perform services.

Delivery guarantee

For a Build engagement, we commit that your first system is live within thirty days. The thirty days start on the day we receive every access we have asked for in writing, not on the day you sign. If an access arrives late, the clock starts when the last one does.

"Live" means one agreed workflow running on your own data, inside your own tools, producing an output your team can act on. A demonstration, a prototype on sample data, or a document describing the workflow does not count.

If we miss that deadline for a reason within our control, your first month of fees is cancelled. That is the entire remedy for a missed delivery date, and it does not extend to the execution engagements described above or to work paused at your request.

Acceptable use

You agree not to use the website, the tools, or anything you buy from us to break the law, infringe someone else's rights, or harm anyone.

In particular, you agree not to: probe, scan or test the vulnerability of our systems except under a disclosure we have agreed in writing; circumvent authentication, rate limits or access controls; scrape or bulk-download content except as our robots file permits; introduce malware; use the service to send unsolicited messages; misrepresent your identity or your affiliation; resell or sublicense access to a tool; use our output to train a competing model; or use the service to generate unlawful, defamatory, harassing, or deceptive material, or material that infringes intellectual property.

Our acceptable use policy gives the full list and applies in addition to this section.

Intellectual property

The website, its structure, design, text, graphics, logos, software, and the SDEN name and marks belong to SDEN AI LLC or its licensors. These terms do not transfer any of it to you. You may not copy, distribute, modify, or create derivative works from it without our prior written permission, beyond what copyright law permits without permission.

Where you buy a product, you receive the licence described with that product. Unless we say otherwise, a downloadable product is licensed for use inside your own organisation and may not be resold, redistributed, or published.

Ownership of deliverables produced under a services engagement is governed by that engagement's signed agreement.

Your content and your feedback

You keep ownership of the content you submit to us, including the text, files and URLs you put into a form or a tool. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process and transmit it for the purpose of providing the service to you, and to our providers to the extent needed to do that.

You confirm that you have the rights necessary to submit that content and that doing so does not breach anyone else's rights or any obligation of confidence you are under.

If you send us a suggestion, an idea, or feedback about our products, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without restriction and without owing you anything. We will not treat unsolicited feedback as confidential.

Third-party services and links

The service relies on third parties, including our hosting, payment, email and AI providers. Our privacy policy and our sub-processor list name them.

The website may link to sites we do not control. We do not endorse them, we are not responsible for their content or their practices, and your use of them is governed by their own terms.

Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, THE TOOLS, AND ANY CONTENT OR OUTPUT THEY PRODUCE ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

WE SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY AI OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR YOUR PURPOSE.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SDEN AI LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED THAT SUCH LOSS MIGHT OCCUR.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED UNITED STATES DOLLARS.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.

Indemnification

You agree to defend, indemnify and hold harmless SDEN AI LLC, its members, officers and personnel from any claim, liability, damage, loss, and reasonable legal cost arising out of your breach of these terms, your misuse of the service, the content you submit, or your infringement of a third party's rights.

We will notify you of any such claim, give you control of its defence with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that imposes an obligation or an admission on us without our written consent.

Suspension and termination

We may suspend or terminate your access, immediately and without refund, if you breach these terms or the acceptable use policy, if we are required to by law, or if your use creates a risk to the service or to other users. Where it is reasonable to do so, we will tell you first and give you a chance to put it right.

You may stop using the service at any time. The sections on intellectual property, your feedback, disclaimers, limitation of liability, indemnification, governing law, and this sentence survive termination.

Changes to these terms

We may change these terms. Every version carries a version number and a date, and the current version is always published here.

For a change that materially affects your rights or obligations, we will give reasonable advance notice by email where we have your address, or by a notice on the website, and we will ask you to accept the new version the next time you sign in or check out. If you do not accept it, you may stop using the service and close your account. Continuing to use the service after a change takes effect means you accept it.

A change never applies retroactively to a dispute that arose before it took effect.

Governing law and courts

These terms and any dispute arising out of or relating to them or to the service are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The state and federal courts located in the State of Delaware have exclusive jurisdiction, and you and we both consent to their jurisdiction and venue.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS.

If you are a consumer

If you buy as a consumer rather than for a business, the law of the country where you live may give you rights that a contract cannot take away, and may let you bring proceedings in your local courts. Nothing in these terms removes those rights, and the two sections above apply only so far as the law allows.

Consumers in the European Union can also use the European Commission's online dispute resolution platform. We are happy to try to resolve any complaint directly first: write to info@sden.ai.

Time limit on claims

To the fullest extent permitted by law, any claim arising out of or relating to these terms or the service must be brought within one year after it arises, or it is permanently barred. This does not apply where the law gives you a longer period that cannot be shortened by agreement, which is often the case for consumers.

Electronic communications and signatures

You agree to receive communications from us electronically, including by email and by notices posted on the website, and you agree that they satisfy any legal requirement that a communication be in writing.

Where you sign a document with us electronically, for example a quote, a proposal or an agreement, you agree that your electronic signature has the same effect as a handwritten one, and you consent to the use of electronic records under the United States ESIGN Act, the Uniform Electronic Transactions Act, and equivalent law where you are. You may withdraw that consent for future documents by writing to info@sden.ai, and you may ask us for a paper copy of any document you signed.

Copyright complaints

If you believe material on this website infringes your copyright, send a notice to info@sden.ai with the subject line "Copyright notice". Please identify the work, identify the material and where it is on the site, give your contact details, and include a statement that you believe in good faith that the use is not authorised and that the information in your notice is accurate.

We will review the notice, remove or disable access to material where the complaint is well founded, and where appropriate we will tell the person who posted it.

Export controls and sanctions

You agree to comply with United States export control and sanctions law, and with the equivalent law that applies to you, in your use of the service. You may not use the service, or export or re-export anything you receive from us, in breach of that law.

Events beyond our control

We are not liable for a failure or a delay in performing caused by something beyond our reasonable control, including an outage at a hosting, network, payment or AI provider, an act of a public authority, a labour dispute, a natural event, or war. We will take reasonable steps to limit the effect and to resume as soon as we can.

General

These terms, together with the refund policy, the acceptable use policy, the privacy policy and the cookie policy, are the entire agreement between you and us about the website, the tools, and your purchases, and they replace anything said or written before on that subject.

If a provision is held to be unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force. If we do not enforce a provision, that is not a waiver of it.

You may not assign these terms without our written consent. We may assign them to an affiliate or to a successor to our business. Nothing in these terms creates a partnership, an agency, or an employment relationship, and no third party has a right to enforce them.

Notices to us go to info@sden.ai or to our registered office. Notices to you go to the email address on your account or, where you have no account, to the address you gave us.

Contact

SDEN AI LLC, 254 Chapman Rd, Ste 208 #28196, Newark, DE 19702, United States. Questions about these terms: info@sden.ai.