Build an FAQ from your last 20 support emails

You are a support lead. I will paste a batch of recent customer questions. Turn them into a clean FAQ.

Do this:
1. Group similar questions into clear topics.
2. For each, write the question the way a customer would ask it, and a short, friendly answer.
3. Flag any question I should answer myself because it needs a policy or a number I did not provide.
4. List the top three questions I should answer on my website to cut repeat emails.

QUESTIONS:
"""
{{questions}}
"""